|
Call us anytime 02 4969 8000 |
|
Drop us a line [email protected] |
|
Call us anytime 02 4969 8000 |
|
Drop us a line [email protected] |
Dowling Commercial respects your privacy and is committed to protecting your personal information. We collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and manage your personal information.
We may collect personal information from clients, prospective clients, vendors, purchasers, landlords, tenants, contractors and other individuals who interact with our business. The information we collect may include:
Name, postal address, email address and telephone number
Date of birth and identification information (such as driver's licence or passport details where required)
Property ownership details, property requirements and preferences
Employment details and financial information where relevant to a transaction or tenancy application
Rental history and tenancy database information
Information relating to the sale, purchase, leasing or management of property
Information provided through our website, enquiry forms, email, telephone or in person
Any other information you voluntarily provide to us
We only collect personal information that is reasonably necessary to provide our services or to comply with our legal obligations.
We collect, hold and use personal information to:
Provide commercial real estate sales, leasing and property management services
Fulfil our obligations under Agency Agreements and other contracts
Facilitate property sales, purchases and lease transactions
Prepare market appraisals and provide property information
Process tenancy applications and conduct reference checks
Verify identities, including through accredited identity verification providers where required by law or to assist in fraud prevention
Communicate with clients, customers and prospective clients
Provide marketing information where you have consented or where otherwise permitted by law
Manage and improve our business operations and customer service
Comply with legal and regulatory obligations
When you visit our website, we may automatically collect non-personally identifiable information, including:
Browser type and version
Operating system
Pages viewed
Date and time of your visit
Referring website
IP address and website usage statistics
This information is used to analyse website traffic, improve our website and enhance the services we provide.
We may disclose your personal information where reasonably necessary to carry out our services, including to:
Vendors, purchasers, landlords and tenants involved in property transactions
Solicitors, conveyancers and legal advisers
Financial institutions, mortgage brokers and valuers
Building inspectors, tradespersons and contractors
Government departments and regulatory authorities where required by law
Operators of tenancy databases
Information technology service providers, cloud storage providers and other professional advisers
Accredited identity verification providers (including APLYiD) where identity verification is required
Other third parties with your consent or where authorised or required by law
We do not sell your personal information.
Where personal information is disclosed overseas, we will take reasonable steps to ensure it is protected in accordance with the Australian Privacy Principles.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information is stored securely in electronic systems and, where applicable, in secure physical files. Access is restricted to authorised personnel who require the information to perform their duties.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When personal information is no longer required, we will securely destroy or de-identify it in accordance with applicable legal requirements.
You may request access to the personal information we hold about you and request correction of any information that is inaccurate, incomplete or out of date.
Requests for access or correction should be directed to:
Dowling Commercial
Suite 1, 86–88 Tudor Street
Hamilton NSW 2303
Phone: (02) 4969 8000
Email: [email protected]
We may require you to verify your identity before providing access to your personal information.
If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, or you have concerns about how we have handled your personal information, please contact us using the details above.
We will acknowledge your complaint, investigate the matter and endeavour to respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Dowling Commercial may amend this Privacy Policy from time to time to reflect changes in legislation or our business practices. The current version will always be available on our website.
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Dowling Commercial
Suite 1, 86–88 Tudor Street
Hamilton NSW 2303
Phone: (02) 4969 8000
Email: [email protected]
Note: Employee records relating to current and former employees are exempt from certain provisions of the Privacy Act 1988 (Cth).